Refund policy

Returns
Our policy requires contact within 7 days from receiving your order. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can receive an item in exchange, unfortunately we cannot offer refunds due to the handmade nature of our products.

Several types of goods are exempt from being returned. Perishable goods such as treats cannot be returned. We also do not accept products that have been used.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

s original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Sale items
Only regular priced items may be exchanged, unfortunately sale items are final

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@dizzydogcollars.com and contact us for a postal address.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.