SHIPPING FOR ONLINE ORDERS
We ship everything from Brisbane, QLD AUSTRALIA
Our aim is to process all orders within 24 - 72 business hours from when the order is placed.
If you need to make a change to your order, please be sure to contact us within 3 hours as your order may have already shipped.
Handmade items ship within 14 business days. They are MADE TO ORDER.
ORDERS WITHIN AUSTRALIA
*During busy periods, such a Christmas, delivery times may be longer than stated. NT, WAS & TAS may take longer.
Shipping for overseas destinations starts at $15AUD
Delivery times so vary based on region, it can be from 4-15 business days.
International Orders may be subject to taxes and duties, these are payable by the buyer.
- Shipping times are business days, they do not apply to weekends or public holidays.
Q: WHAT IF MY PARCEL TRACKING ISN'T SHOWING ANYTHING?
A: Australia Post tracking will be active within 12-48 business hours.
International tracking usually updates within 24 business hours once shipments have been picked up by DHL courier.
If there is a delay due to customs, most of the time they will resolve within a few days but may take up to 5 weeks.
This is a rare occurance but we will keep track of the items progress along the way.
Delays due to customs processing or environmental conditions may occur.
For the most up-to-date information, you may call your postal service or visit the tracking page or contact your delivery courier.
Q: WHAT IF MY PARCEL DOESN'T ARRIVE OR IS DAMAGED IN THE MAIL?
A: If your item scans as delivered, but you are unable to find it, please look in all the places it may be hidden. Australia Post wants your items to arrive just as much as we do, and they may have hidden it out of sight. If not, please visit your local post office, as it may not have been in a safe place to leave. Sometimes calling cards are misplaced, or get blown away, so please check with your post office first.
If your item is missing and cannot be found, an investigation by Australia Post is the standard procedure. This can take up to 35 days. Unfortunately this is out of our control, and we will need to wait for the investigation to complete before proceeding further
Unless a refund or reimbursement from the postal company has been sent to us in lieu of a missing shipment, we do not offer refunds or replacements on lost shipments. Unless you select insurance at checkout, we cannot offer over what the postal service offers us as a refund.
If the postal company determines that they cannot reimburse you, they will need to contact us to inform us this decision. As this is a rare occurrence, this would be handled on a case-by-case basis to determine an appropriate resolution.