Returns - Dizzy Dog Collars
Need to swap an item?
No problems! The only items that cannot be returned are treats, toys and 'handmade to order' items.
We cannot offer returns on sale (clearance) items
RETURNS
Items must be returned within 40 days of date received, and must be in brand new, unworn, unwashed and fur-free condition. Please ensure to use adequate packaging to prevent breakages in the mail and ensure any attached tags are sent back. We reserve the right to refuse the exchange if these conditions are not adhered to.
*As a small business, we are currently unable to offer refunds on change of mind/incorrect sizing
There are two options for your return.
OPTION 1: Repurchase the needed item before returning your original item and we will refund the entire item cost once we receive your returned item .
Please note we cannot refund postage fees, and you will need to repurchase the new item /size of the same value before we can refund your original purchase
OPTION 2: Gift card for of your returned item/s value. Return your item to us and we will issue a gift card once we receive the item
Our return address is
DIZZY DOG COLLARS
PO BOX 3036
DARRA QLD 4076
Name on order:_______________________________.
Order number : _______________________________
(write your email address used on the order if you cannot find your order number)
Please note we are a 2 person business, we aim to attend to returns within 72 hours of receiving them.