Free Domestic Shipping On Orders over $100.

FAQs/ TOCs

It is the responsibility of the customer to determine the suitability of all Dizzy Dog Collar / The Dizzy Dog Collar products in their particular application. Customer assumes all risk and liability. Incorrect use may cause injury or death.

 

NEVER USE OUR PRODUCTS FOR TIE OUT.

 

All our items are either 100% or partially handmade in our Brisbane studio.
All of our items are machine washable and it is important to wash them regularly to keep them looking new.


FAQ:

Q: WHEN WILL MY ORDER DISPATCH?

A: We work hard to ensure that all orders are out the door and on their way to you within 3-5 business days from the date your order is placed.

 

Q: WHEN WILL MY ORDER ARRIVE ONCE IT HAS SHIPPED? 

A: This will vary based on the shipping method you select. 
Australia wide shipping takes 1-7 business days. Internationally it is generally under 2 weeks.

 

Q: DO I GET A TRACKING NUMBER WITH MY ORDER?

A: All items will receive a tracking number,



Q: HOW DO I RETURN AN ORDER?

A: As each item is tailor-made to your specifications, we do not accept returns or exchanges at this time. 
Please review size charts and listing descriptions to select the most appropriate collar for your pet. If you aren't sure of what size or hardware option is best suited for your pet, please get in touch

 

Q: WHAT IF MY PARCEL DOESN'T ARRIVE OR IS DAMAGED IN THE MAIL?

A: We use a courier company and missing/damaged parcels are very rare. Please contact us if there are any issues.

Additional Information:

We are located in Brisbane, Australia and business hours are Monday through Friday, 8am - 4pm.
International customers, please note that Dizzy Dog Collars are not responsible for any customs or duties that may incur with receiving your parcel.

Disclaimer:

Dizzy Dog Collars do not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting your parcel internationally.
Dizzy Dog Collars do not assume any responsibility for any damage or injuries that occur during use with our products. Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Collars affected by excessive scratching, chewing or tarnishes hardware are not eligible for replacement. Any manufacturing defects must be presented with a photo. If eligible for replacement or repair, the item must be returned to Dizzy Dog Collars for inspection. Return potage is the responsibility of the buyer.
Parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer. Any fees that incur with accepting a return of a defective product or returned mail will be billed to the buyer. 

Intellectual Property:
All content, including but not limited to photography and product descriptions are property of Dizzy Dog Collars and may not be used without written consent.

Privacy Policy:
Dizzy Dog Collars do not sell or rent confidential information to any organisation of person for any reason. Dizzy Dog Collars do not share your confidential information with third parties unless required by law.
Billing information and email addresses are encrypted in our system.