Faulty items will be offered a fix or a replacement of the item or an item of the same value, including postage paid costs. Please contact us within 7 days of receiving the item, as wear and tear due to dogs after this date may affect product usage.
Change of mind return are available for premade items, and will be given a full credit for the value of the item.
If you are unhappy with your purchase, you are welcome to return your items for a Store Credit. We do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 24 months, and can be used on any item/s on our website.
- Items will only be accepted if returned in 100% original condition ,unwashed, un-perfumed, fur and dirt free.
- Customers must cover the postage cost to send the item back to us.
- Sale items can also be returned for a credit
- Please note: We do not accept the return of any treat products.
- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.